Terms & Conditions
Disclaimer - By purchasing from LSX Performance Parts, You agree to our Terms & Conditions.
LSX Performance Parts pricing is effective June 2021.
The products, Prices & Availability advertised herein are accurate to the best of LSX Performance Parts knowledge, And while every precaution has been taken to ensure accuracy, It is possible errors and omissions may have occurred. LSX Performance Parts reserves the right to change our products, Prices & Availability at any time without notice.
Product images are for illustration purposes. Please confirm items included in each listing by reading the "Product Description" on each listing.
Products, Prices, Availability, Brand and type are subject to change. Please confirm with us before purchasing via phone on (03)8595 4343 or email at sales@lsxperformanceparts.com.au
By purchasing products from LSX Performance Parts online store - www.lsxperformanceparts.com.au, You acknowledge that you have read, Accepted & Agreed to LSX Performance Parts Terms & Conditions.
Warranty Limited
LSX Performance Parts takes great pride in supplying our customers with quality products, However due to the nature of performance applications, Performance Parts & Aftermarket components, all LSX Performance Parts products are sold without any expressed warranty or implied warranty of merchant-ability OR fitness for a particular purpose.
LSX Performance Parts SHALL NOT, Under ANY circumstances be liable for any of the following:
- Special, Incidental or Consequential damages including, but not limited to -
- Damage or loss of other property or equipment
- Loss of profits, Income or revenue
- Costs of purchased or replacement goods
- Claims of customers of the purchaser which may arise and/or result from the sale, installation or use of these parts
- Costs of labour including diagnosis, Removal & installation unless prior arrangement with LSX Performance Parts
LSX Performance Parts warrants that all of its parts & components supplied carry the normal manufacturers warranty period which begins from the date of your purchase.
The limited warranty is not transferrable & shall only cover the original purchaser.
Warranty relating to all LSX Performance Parts engines including all reconditioned & performance related engines will be immediately void if the engine is opened or modified from the way it was completed without prior approval in writing from LSX Performance Parts management.
Warranty Exclusions
- Any product that has been physically altered, Improperly installed or not maintained to specifications required, whether by the customer or other parties - Known or unknown.
- Any product used in an improper application, abused or not used in connection with the intended purpose parts
- Any product that is defective due to neglect or unauthorised repair
- Any product where proper fluid levels have not been maintained
- Any product where proper cooling levels have not been maintained
- Normal Wear and Tear
- Removal and Installation Labour unless LSX Performance Parts arranged fitment of the Parts/Components to your vehicle
- Damage to other any other associated driveline and/or vehicle components
- Shipping
- Down Time
- Fluid Costs
- Failure to ensure all items supplied/installed are suitable for purpose
- Failure Due to Improper Installation, break in or Maintenance
LSX Performance Parts reserves the right to supply improved/changed products without notice and without incurring liability with respect to similar products previously supplied. It is advised that State & Federal laws and regulations be checked where components & parts supplied by LSX Performance Parts are used that alter or replace the original vehicle configuration.
It is strongly recommended that all LSX Performance Parts products be fitted by a licensed engineer or mechanic. By utilising our products, LSX Performance Parts customers accept total responsibility for fitment and use including but not limited to modifying vehicles factory specifications and race/competition vehicles.
Lay-By Purchase
LSX Performance Parts offer Lay By purchases store wide across our entire range. As added value to our clients we charge you no fees or charges to set up your Lay By for your required Lay By term.
Please Note: There are strictly no refunds or cancellations on Lay By purchase as items are ordered, Purchased and set aside for the client at time of order.
Returns Policy
LSX Performance Parts may return most new, unopened & unused items within strictly 30 days of delivery for an exchange or store credit. LSX Performance Parts will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
LSX Performance Parts accepts no liability for products incorrectly installed. We will not be responsible for any labour requirement to remove and/or replace any defective product.
Purchasers are exercising their own skill and judgement in determining if purchased parts are in fact suitable for their applications relative to fitment, safety & durability.
Purchasers are responsible for making a safe & proper installation OR appointing a licenced professional to install the products.
Purchasers are responsible for ensuring that LSX Performance Parts are notified immediately in the event that you have received the wrong or incorrect product so that we can action the return process as a matter of priority.
You should expect to receive confirmation of your exchange or store credit within four weeks of giving your package to the return shipper, however, in many cases you will receive an exchange or store credit more quickly.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your exchange or store credit once we've received and processed the returned item.
Note: We strictly do not offer refund due to change of mind regardless of the scenario.
All returns are subject to a 20% re-stocking fee.
Shipping
When you place an order, LSX Performance Parts will take all possible efforts to ensure your order is delivered within a reasonable time frame .
Depending on factors such as; Weight, Height, Product Type, Fragile etc, Will determine the courier we arrange for your order. Due to the nature of Performance Products, Some orders may require a courier that specialises in the handling of such products.
We will estimate shipping and delivery dates for you based on the availability of your item and the courier available at the time of your order. Depending on the courier & Products ordered - Products coming from multiple suppliers will vary in expected lead times.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Redirecting a shipment or change of a delivery address:
Any changes of shipping details need to be done in writing via email prior to shipping. Once your item is shipped you will need to contact the shipping company to make any redirections.
LSX Performance Parts accepts no liability on items damaged or lost in transit unless delivered by one of our LSX Performance Parts employees.
The customer accepts that all items shipped via a third party transport company become the sole responsibility of the transport company from the time of dispatch from our location to the time of delivery to the customer. Any claims for lost or damaged items in transit are required to be handled direct with the transport company.
LSX Performance Parts does not offer freight insurance on any shipments delivered through an external shipping company. If you wish to purchase freight insurance on your shipment you will need to advise your sales representative prior to shipping and you will need to arrange your own shipping & insurance on your order once we have advised the order is ready for shipping.
Note: Due to Covid majority of couriers have implemented a Contactless Delivery method unless requested otherwise prior to purchase. If you do not wish to have contactless delivery then "Signature On Delivery" must be selected upon order in your checkout. If you cannot confirm signature on delivery please contact us prior to purchase. LSX Performance Parts "Free Shipping" does not cover signature upon delivery, by proceeding with "Free Shipping" method you accept that certain couriers may provide a contact less delivery or "Authority To Leave" delivery.
Heavy Item Shipping
LSX Performance Parts outsources all heavy item shipping & dispatch through a third party.
Due to heavy items typically packaged on a Pallet or a Skid, heavy items are to only be shipped to a commercial location with Forklift On Site.
LSX Performance Parts is not liable for additional costs regarding tail lift truck deliveries, futile delivery fees etc.
Due to the nature of heavy shipping and the process involved please allow a minimum of 10 - 14 business days for heavy items to be prepared, packaged, booked & shipped out once the order is in stock and ready to go.
Please Note: Due to the nature of heavy item shipping we are unable to ship any heavy freight to a residential address. We will only ship any heavy items to a commercial address which require signature on delivery & in some cases forklift availability based on the location.
Heavy Item Shipping is considered any of the following items:
- Engines
- Engine Blocks
- Rotating Assemblies / Stroker Kits
- Superchargers
- Exhaust Systems
Engine package shipping & Core change-over
LSX Performance Parts may include FREE freight on certain listed engine packages that are being built & sent from LSX to the customer.
NOTE - NOT ALL engine packages are included within our FREE freight policy due to the weight & volume of the goods.
This is due to the limited number of freight companies & available trucks that deal with such heavy goods as well as limited radius in delivering the goods to.
In the event of LSX Performance being appointed to build your engine OR in the event that we have agreed to a change over in which a core return is required, LSX Performance Parts DO NOT cover the freight OR shipping costs to get your engine to us.
LSX Performance Parts may from time to time assist with the collection of your core engine, However this cost will either be charged to you OR deducted from your core deposit if applicable.
Customer Own Engine Shipping (Reconditioned & BYO Upgrade Builds)
When sending us your own engine to be built it is the customers responsibility to ensure the engine is stripped down to a bare long engine as depicted in the listing/imagery.
All engine accessories, brackets, sensors, wiring looms & plugs, intake manifold & throttle body, Flexplate/Flywheel, Clutch, Bell Housing etc is to be removed.
This is done as none of these items are required for our build process and eliminates the risk of them being damaged or lost in transit.
Failure to remove these items will incur an additional cost to remove these items.
NOTE: These items may be disposed of if received incorrectly.
Core change over
You are responsible for ensuring that your engine or core engine arrives to LSX Performance Parts in good, serviceable order unless specifically discussed with us in writing.
Due to the changing landscape of logistics, You MUST ensure that the engine is shipped with NO oil, Completely wrapped up to protect it whilst in transit & every visible aspect of the engine is to be covered or the courier/freight company will refuse the collection.
Product Availability & Stocked Items
LSX Performance Parts will at all times ensure to the best of our ability that all orders placed are available & in stock with our suppliers. This means that products are readily available within Australia & do not require any product to arrive from overseas, However in the event that your required product is overseas, You will be notified that the product is not in stock & will need to arrive from overseas.
You will be provided with an estimated arrival date of the products. Should you wish to proceed, A deposit will be required from you in which is non refundable as international orders require LSX Performance Parts to pay for orders up front prior to arranging your item.
As LSX Performance Parts in an online store only with no retail premise, We do not physically stock all items listed on our store. If we have advised that the item is in stock, This may refer to the product being available at either or head office OR our supplier in which we will arrange freight to leave from either location.
Cancelling Of Orders & Refunds
If your order is faulty, Unsafe, Does not work, Does not appear as it should OR not delivered within a reasonable time frame when there is no agreed end date, You are entitled to a repair, Replacement or a refund.
LSX Performance Parts will ensure we take all necessary steps to remedy the situation by arranging a replacement of the faulty, unsafe, product that does not work or appear as it should as a change-over of the mentioned product with a new replacement.
LSX Performance Parts will cover costs in freight to return the mentioned product as well as cover costs of freight to deliver your new product at no charge to you.
LSX Performance Parts will NOT offer to repair, Replace or Refund in the event of the following -
- Ordered what you asked for but simply changed your mind
- Found it cheaper somewhere else
- Decided you did not like the purchase or had no use for it
- Misused a product in any way that caused the problem
- Knew of or were made aware of the faults before you bought the product
- Asked for a service to be done in a certain way against the advice of LSX Performance Parts or were unclear about what you wanted
In the event of LSX Performance Parts agreeing to a refund, LSX Performance Parts will refund your invoice total of the product(s) purchased NOT including freight charges (In the event freight was charged).
All returns & cancellations are subject to a 20% re-stocking fee which will be charged to the purchaser, Not including any freight costs.
Prior to issuing you a refund, LSX Performance Parts will always try to remedy the situation first by:
- Discuss any unexpected set-back on your order that may occur & provide you with the expected delivery date
- We will source an alternative product that will meet your expectations within a reasonable time frame
- We will refund you minus our re-stocking fee
NOTE - Given the nature of performance parts, Many of our products are in high demand & often made to order. We try to provide a real-time expected level of stock on our stocked items at the time of enquiry.
Unfortunately, Set backs do occur & LSX Performance Parts will work to find a solution to this.
Payment Terms.
All payments are received in Australian Dollars.
Payments Via Card.
We accept all major card & credit cards.
All payments made via card / credit card are subject to the applicable card fee.
Visa / Mastercard - 1.7% Card Surcharge
AMEX - 2.2% Card Surcharge
Payments Via Paypal.
Payments via Paypal are accepted & in some cases preferred depending on the purchase for the protection of all parties involved.
Paypal Fees are added to the transaction total.
Payment Terms On Engines, Superchargers & Made To Order Items.
LSX Performance Parts has a strict 7 business day time-frame for payment to be made upon completion of any "Made To Order" items.
This includes All balance payments on Engine builds, Superchargers, Custom Items & Non-Stocked Items all of which require a deposit prior to commencement of production.
Failure to make payment within this term can result in a Cancellation Fee.
Non-Payment of your order means we are forced to repurpose your purchase to another customer which will result in your order falling to the back of the next production queue.
NOTE: We Do Not Offer Cancellations On Engines, Superchargers Or Made To Order Items Once Order Is Commenced Under Any Circumstance.
Reasonable time frame on stocked items
Orders for products that are readily available, Stocked items within Australia, Either at LSX Performance Parts head office or our suppliers - We will make every effort to ensure your product leaves as soon as it has been cleared from despatch.
Once ready, LSX Performance Parts will provide you with tracking details of your order once obtained by the driver.
Allow MINIMUM 48 hours for our despatch team to complete fulfilment.
From there, allow approx. 3 business days to receive tracking details once the order fulfilment has been completed.
LSX Performance Parts DO NOT quote lead times on or during transit. You would need to monitor your tracking OR contact the 3rd party courier service to discuss lead times on arrival.
Reasonable time frame on international/overseas stocked items
Orders for products that are available with our overseas suppliers will need to be ordered & deposit paid for prior to LSX Performance Parts placing your order.
Assuming the order does not require any custom modification or specific purpose from an original on the shelf product, LSX Performance Parts will arrange freight through UPS/DHL etc who provide us with tracking details once item has been arranged to leave.
With orders coming from overseas, Lead times may vary as we are subject to customs from both the overseas location as well as in Australia.
Reasonable time frame on engine packages | Re-conditioned engines, Forged engines, Stroker engine, Race engines & Custom engine builds
Given the nature of engine packages, Prior to commencing a build, LSX Performance Parts will work with you to get an understanding of your specific requirements for your vehicle & the engine package that you are ordering from us.
ALL of our engine packages are custom & will be planned, designed, prepared, machined & assembled specifically for you.
There are many varying factors to your expected lead time on your engine such as - Location of your required engine parts (Locally sourced or ordered from our international/overseas suppliers), Availability of your required engine parts at the time of your order, Available dates & appointments for machine work, Balancing of your engine parts, Assembly etc..
LSX Performance Parts will keep you updated on the progress of your custom build.
Reconditioned engine package: Minimum lead time is 8 weeks
Forged / Stroker engine BYO packages: Minimum lead time is 12 weeks
Race / Custom engine package: NO ADVISED LEAD TIME
Reasonable time frame on non-stocked items requiring manufacturing or machining
LSX Performance Parts offers a range of non-stocked, custom products that can be purchased by order only. This means that the product is not readily available in stock or on the shelf at LSX Performance Parts or our supplier network in Australia or overseas.
These products include, but are not limited to:
- Engines
- Pistons
- Crankshafts
- Connecting Rods
- Fuel Systems
- Transmission & Driveline
- Exhaust Systems
- Cylinder Heads
- Manifolds
- Superchargers
- Turbos
- Etc
LSX Performance Parts will take all necessary steps to ensure that we keep you updated on your order & lead times as your order progresses with the manufacturing process.
Given the nature of custom ordered products that require manufacturing process OR specialized machining, Lead times will vary depending on factors such as - Product ordered, required manufacturing involved, required machining involved, Location of the sourced materials required to manufacture your product, Number of orders ahead of your order.
Machine shop lead time: Minimum lead time is12 - 14 weeks wait time in the queue BEFORE new machine work commences
Machine work: Minimum lead time is 2 - 4 weeks
Balancing rotating assembly: Minimum lead time is 2 - 4 weeks
Supercharger kits: Minimum lead time is 6 weeks